Privacy Policy

At Relate & Reflect Counselling, we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect data gathered through our website.

1. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, monitor website performance, and better understand how visitors interact with the site.

We use Google Analytics to collect information such as your browser type, device, IP address, referring pages, and time spent on the website. This helps us analyze usage patterns and improve the quality of our services. Google may use cookies or identifiers for mobile devices to collect this information.

By using our site, you consent to our use of cookies and data collection through Google Analytics.

To learn more about how Google collects and processes data, please visit:

How Google uses data when you use our partners’ sites or apps

You may opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

2. Use of Jane App

We use Jane App, a secure third-party platform, to manage appointment scheduling, intake forms, and client communications. When you book an appointment or submit personal information through Jane, your data is stored securely in compliance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Jane App may collect personal and health information such as your name, contact details, appointment history, and relevant health concerns. This information is used solely for the purpose of providing counselling and mental health services.

For more information, you can review Jane App's privacy policy here.

3. Your Consent and Rights

By continuing to use our website and services, you consent to the collection, use, and storage of your data as described above. You have the right to:

Access your personal information
Request corrections or deletions
Withdraw consent at any time (where applicable)

To exercise these rights or if you have any questions about our privacy practices, please contact us directly at info@relateandreflect.com.